Terms & Conditions
By using this site or placing an order, you agree to these terms. Read them before you buy.
Last updated: 25 August 2026.
Who we are
SILNTPLAY, we, us and our refer to the SILNTPLAY brand, operating in the United Kingdom. Questions: info@silntplay.com.
Using this site
Use the site lawfully. No viruses, scraping, data-mining, or interference with how it runs. We may suspend or restrict any part of the site for operational reasons.
Placing orders
By placing an order, you confirm you can legally enter contracts. Your order is an offer. We accept it by sending a dispatch confirmation, at which point the contract begins.
Pricing and payment
Prices are in GBP, including VAT where applicable. Payment is processed securely at checkout by our payment provider under their terms. If a pricing error occurs, we will contact you to reconfirm or cancel before dispatch.
Production and shipping
SILNTPLAY pieces are currently made in small quantities and ship from stock. Orders are dispatched within 1 to 2 working days.
UK Next-Day Delivery is a carrier service. The next-day element refers to transit time after dispatch, not to the dispatch time itself. Delivery is currently available within the United Kingdom only.
Cancelling an order
If you change your mind about an online order, you have 14 days from the day you receive it to tell us that you want to cancel. Email info@silntplay.com with your order number. You do not need to give a reason.
Once you have told us, you have a further 14 days to send the piece back.
You may handle and try on a piece as you reasonably would in a shop. Please take reasonable care of it while it is with you. If handling goes beyond what is reasonably necessary to inspect the piece and reduces its value, we may reduce the refund to reflect that loss in value.
Original packaging is not required. Where possible, please return any tags supplied with the piece.
You are responsible for the cost of returning a change-of-mind order.
We will refund you using your original payment method no later than 14 days after we receive the piece back or, if earlier, 14 days after you provide evidence that you have sent it back. We may withhold the refund until one of those things happens.
Your refund will include the cost of our standard delivery service where you paid for delivery. If you chose a more expensive delivery option, we are only required to refund the cost of the standard service.
Faulty, damaged or not as described
The cancellation period above does not limit your statutory rights if a piece is faulty, damaged on arrival or not as described.
Email info@silntplay.com with your order number, a description of the problem and photographs where useful. We will deal with the issue in accordance with your statutory rights and cover reasonable return costs where we are responsible for the return.
Nothing in these terms affects your statutory rights.
Intellectual property
All content on this site, including text, graphics, logos, product names, designs, and images, is owned by or licensed to SILNTPLAY. You may not use it without written consent.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be excluded by law. Our total liability for any order is limited to the amount paid for the products in that order.
Outside our control
We are not responsible for failures or delays caused by events outside our reasonable control, such as strikes, weather, courier disruption, or natural events.
Changes
We may update these terms. Changes take effect when published on this page.
Governing law
These terms are governed by the laws of England and Wales, subject to the exclusive jurisdiction of the courts of England and Wales.