FAQ
Out of Frame / Release 001
What is in the release?
Four pieces: the Boxy Zip Tracksuit, the Cropped Zip Tracksuit, the Layered Long Sleeve and the Cropped Long Sleeve, in S, M, L and XL.
When can I buy it?
The release is live now and open to everyone. Shop Out of Frame.
How does each piece fit?
Boxy Zip Tracksuit. A boxy, oversized hoodie with a dropped shoulder and a slightly cropped, waist-length finish, with relaxed straight-leg sweatpants.
Cropped Zip Tracksuit. A cropped hoodie with a more fitted silhouette, with straight-leg sweatpants and a drawstring waist.
Layered Long Sleeve. Oversized through the body with a dropped shoulder and a slightly cropped, waist-length finish.
Cropped Long Sleeve. Slim, with stretch, and a cropped length.
Measurements for every size are on each product page and in the size guide.
What are they made from?
Boxy Zip Tracksuit: 100% cotton, 360gsm. Cropped Zip Tracksuit: 50% cotton, 50% polyester, 350gsm. Layered Long Sleeve: 100% cotton, 250gsm. Cropped Long Sleeve: 93.2% cotton, 6.8% spandex, 290gsm.
How do I care for them?
Machine wash at 30°C on a gentle cycle. Do not bleach. Tumble dry low. Iron on low, avoiding the print. Do not dry clean.
The Embossed Tee
How does it fit?
Boxy oversized fit. Cut wider through the body with a dropped shoulder and controlled length. It sits wider than a standard tee, not longer. Take your usual size for the intended oversized fit.
What sizes is it made in?
S, M, L and XL. Full measurements are in the size guide.
What is it made from?
100% cotton, 280gsm. Heavy in the hand.
Is the mark printed?
No. The SP monogram is embossed into the cloth and tonal against it, so there is no ink and no transfer on the surface.
How do I care for it?
Wash inside out at 30°C. Do not tumble dry.
Releases
How often do you release new pieces?
There is no fixed public calendar. New pieces arrive when they are ready, not when a schedule says so.
A size I want has sold out. Can I still get it?
Some sold-out sizes are open for pre-order. Where they are, the product page says so and shows when it will ship.
Will something come back?
Some pieces return. Others do not. Restocks are considered based on demand, but they are never guaranteed.
How do I hear about a new release?
Join First Access. Release announcements and selected restocks are sent there, along with Studio updates.
Orders
Where do you ship?
Delivery is currently available within the United Kingdom only.
Can I change or cancel an order?
Email info@silntplay.com with your order number as soon as you can. If it has not been dispatched we will do what we can.
Delivery
What does delivery cost?
UK Tracked Delivery is £4.95. Delivery is free on orders of £85 and over.
How fast is it?
Orders are packed by hand and dispatched within 1 to 2 working days. Delivery then usually takes a further 2 to 3 working days, with tracking. Pre-order pieces ship within the time shown on the product page.
Returns
What if I change my mind?
You have 14 days from delivery to tell us you want to cancel, then a further 14 days to send the piece back. Email info@silntplay.com with your order number.
You may try on and inspect the piece as you reasonably would in a shop. Original packaging is not required, and where possible please return any tags supplied with it. Return postage for a change-of-mind return is paid by you. Full detail is in Delivery & Returns.
What if something is wrong with it?
If a piece is faulty, damaged on arrival or not as described, email info@silntplay.com with your order number, a description and photographs where useful. We deal with it in line with your statutory rights and cover reasonable return costs where we are responsible for the return.
